What Information We Hold and Why
When you open an account, we collect the details you provide — your name, contact information, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Transaction records tied to your wallet are retained to process withdrawals correctly and to meet our obligations
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under applicable financial regulations. We also collect device and session data — your browser type, IP address, and how you navigate the account area — to keep your login secure and to detect unusual activity. If you contact our support team, that conversation is stored against
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your account so we can follow up accurately. We do not sell your personal data to third parties. Data shared with payment processors like bKash and Nagad is limited strictly to what those processors need to complete your transaction. Retention periods vary by data type: account
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identity data is held while your account remains active, and transaction records are kept for the period required by applicable law in your jurisdiction. You may request a copy of your data or ask us to delete it at any time through the contact paths listed
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on this page. Eligibility to use this platform and the rights available to you depend on your local law and the region from which you access the service.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.